MEP endeavours to respond to client inquiries in a timely manner. See contact information to view MEP's current targeted response times for particular types of correspondence and requests for information. These response times may change, so please view this web page periodically.

If staff are unable to meet the targeted timelines in a particular case, we appreciate your understanding. Please do not hesitate to indicate to staff in the Client Services Centre that a particular matter is urgent - due to an upcoming court application, for instance. You or your client can obtain certain up-to-date account information immediately by accessing the MEP Info Line at 780-422-5555 (dial 310-0000 first for toll-free access anywhere in Alberta) or MEP Accounts Online rather than writing in.