MEP has developed standard collection guidelines to ensure that all clients are treated in a fair and impartial manner. These standards establish timelines for the placement of enforcement action once an account is in default.

Upon registration, debtors are asked to bring their account into good standing or make payment arrangements within 30 days. If this is not done, staff may take action to collect the overdue payments. The longer an account is in default, the more serious the consequences of the collection action.

Payments are due on the date specified for payment in the court order or agreement. All payments should be made on the due date so funds can be passed on to the debtor's family in a timely manner. If payments are not made on time, late penalties and interest will be charged and collection action will begin. Maintenance orders may be registered at the Personal Property Registry and at Land Titles. Federal, wage and non-wage support deduction notices or a motor vehicle restriction may also be placed.

If an account remains in default, staff may cancel clients' driver's licences and report their arrears to the credit bureau. Federal licences may also be witheld and accounts could be assessed to determine if a financial examination or a default hearing should be scheduled.

For additional information please refer to the MEP info sheets List of Collection Actions, Deterrent Penalties and Service Fees, and Payment Arrangements for Arrears.