Info sheets


Info Sheet - MEP Accounts Online

MEP Accounts Online allows you to receive automated account information 24 hours a day, seven days a week. To log in, you will need to enter your seven digit MEP account number (e.g. 0000-000) and for your privacy and protection, your confidential personal identification number (PIN). If you have forgotten or you need to obtain your PIN, call the MEP Info Line at 780-422-5555 (dial 310-0000 for toll-free access anywhere in Alberta). Staff are available through the MEP Info Line to assist you during the Client Services Centre's regular business hours of 8:00 a.m. to 11:00 a.m. and noon to 4:00 p.m. on Mondays, Tuesdays, Thursdays, and Fridays, except government holidays. On Wednesdays, staff are available to take your calls between noon and 4:00 p.m. The time period between noon and 2:00 p.m. is the busiest, so clients may wish to contact MEP at other times. Live text chat is also available if your questions cannot be answered by MEP Accounts Online or if you wish to communicate directly with a staff member. This feature enables you to reach a collection officer during the Client Services Centre's operating hours by signing into MEP Accounts Online and selecting the 'text chat' option from the menu on the left hand side.

MEP Accounts Online provides clients with the following options, based on the information most commonly requested by creditors and debtors:

Creditors and Debtors can:

  1. obtain the current account status,
  2. obtain information on collection actions taken,
  3. view and print* a statement of account
  4. request a statement of account to be mailed,
  5. report a direct payment,
  6. report a debtor's change of employer or bank account,
  7. provide new addresses or phone numbers,
  8. view terms and currently active order information,
  9. request remittance forms or year-end statements to be mailed,
  10. view a listing of pre-authorized payments, and
  11. submit a request or provide feedback to MEP.

*To print a statement of account, press Ctrl and P keys simultaneously while viewing the statement. You will need to ensure that your printer setting is changed to the "landscape" orientation.

MEP welcomes suggestions from its clients as to additional information or services you would like to see available online.