The Maintenance Enforcement Program (MEP) offers clients two convenient ways of accessing their account information, 24 hours a day, seven days a week. The automated functions of the MEP Info Line provide telephone access to information, while MEP Accounts Online allows clients world-wide Internet access to their accounts.

MEP Accounts Online and the MEP Info Line are simple to use and provide step-by-step instructions as you move through them. Clients can use these systems after working hours from the privacy of their home or office to obtain and provide information about their file.

Only MEP clients can access their accounts through MEP Accounts Online and the automated functions of the MEP Info Line. Access is obtained by entering your seven-digit file number and your personal identification number (PIN). In order to protect the confidentiality of your personal information, we are not able to provide specific file information or verify an account or PIN by e-mail. To obtain your PIN, please talk to a collection officer in the Client Services Centre. Make sure your PIN is kept in a safe location and do not give your PIN to anyone.

MEP Accounts Online

To access MEP Accounts Online, click on “MEP Accounts Online” from the left-hand menu and you will see a bulletin board with general messages for clients. After reading and closing the bulletin board, the login page will appear, where you will enter your seven-digit account number and PIN. MEP Accounts Online is designed to protect your privacy. Your PIN is blocked out as you type it. The screen showing your account information will also revert to the login page if you leave the computer terminal for more than 10 minutes.

Clients have the following options, which were selected by MEP based on the information most commonly requested by creditors and debtors.

Creditors and Debtors can:

1. obtain the current account status,
2. obtain information on collection actions taken,
3. view and print* a statement of account,
4. request a statement of account to be mailed,
5. report a direct payment,
6. report a debtor’s change of employer or bank account,
7. provide new addresses or phone numbers,
8. view terms and currently active order information,
9. request remittance forms or income tax letters to be mailed,
10. view a listing of pre-authorized payments, and
11. submit a request or provide feedback to MEP.

* To print a statement of account, hit the 'Print' button displayed on the Statement page. You may also request that a Statement be mailed to you by hitting 'Request statement from MEP.'

All clients have the option of providing feedback or sending a secure message to MEP through MEP Accounts Online. MEP staff will respond to your message using this secure site. Should you not have access to the Internet from home or work, you may choose to use the free Internet service provided by many public libraries in Alberta. Clients may also click on the call me back button to receive a telephone call from staff within two working days.

Live text chat is also available if your questions cannot be answered by MEP Accounts Online or if you wish to communicate directly with a staff member. This feature enables you to reach a collection officer during the Client Services Centre’s operating hours by signing into MEP Accounts Online and selecting the ‘text chat’ option from the menu on the left hand side.

The MEP Info Line

When you call MEP in Edmonton at 780-422-5555 (dial 310-0000 for toll-free access anywhere in Alberta), you will automatically be routed to the MEP Info Line. The MEP Info Line provides general information about MEP.

When you reach the MEP Info Line, you will hear a greeting, followed by the main menu options. Please follow the voice prompts. If you would rather use touch-tone options, simply press 88.

Through the MEP Info Line, creditors can:

• Obtain account status, which includes the last six payments made
• Obtain information on the last six collection actions taken
• Request that a statement of account be mailed
• Report a direct payment
• Provide new information on the debtor (such as a change in employer or address)
• Report a change in the creditor’s own address or phone numbers
• Obtain a listing of the next six pre-authorized payments on file
• Request that a Creditor Yearly File Summary Statement be mailed

Through the MEP Info Line, debtors can:

• Obtain account status, which includes the last six payments made
• Request that a statement of account be mailed
• Request that a Debtor Yearly File Summary Statement be mailed
• Obtain a listing of the next six pre-authorized payments on file
• Report a change in the debtor’s own address or phone numbers
• Request that remittance forms be mailed
• Obtain a list of the last six collection actions taken

Clients can also request:

• Information on the MEP Info Line system
• General information on MEP
• A dictionary of terms used by MEP
• That various MEP documents (such as registration forms and a Statement of Finances) and information sheets be faxed to you. Information sheet topics include how to register with MEP, explanations of various collection actions, and referral information to other agencies.

Client Services Centre

If your questions cannot be answered by MEP Accounts Online or the automated functions of the MEP Info Line, you will be able to reach a collection officer during the Client Services Centre’s operating hours. By calling the MEP Info Line and requesting Client Services you will be automatically connected to an officer who can assist you on a first come, first serve basis. You may instead leave a message for staff to return within two working days. Clients may wish to avoid “telephone tag” by asking specific questions in their messages.

The Client Services Centre receives incoming calls and text chat requests from 8:00 a.m. to 11:00 a.m. and 12:00 p.m. to 4:00 p.m. on Mondays, Tuesdays, Thursdays and Fridays, except government holidays. On Wednesdays, staff are available to take your calls between 12:00 p.m. and 4:00 p.m. The time period between 12:00 p.m. and 2:00 p.m. is the busiest, so clients may wish to contact MEP at other times.

Expansion of MEP Accounts Online and the MEP Info Line

New MEP documents, forms, and information sheets will be added to the website and MEP Info Line fax on demand option as they are developed. MEP welcomes suggestions as to information you would like to see on MEP Accounts Online and the MEP Info Line.