Service Alberta to
improve access to government
By Terry Jorden
The Alberta government is launching a new service this fall that will improve access to government information and services.
Service Alberta is a centralized, government-wide service that enables access to a broad range of information and services by telephone, fax, mail, Internet or in-person.
The main difference between Service Alberta and other Alberta government information sources is that it is organized and presented from the public's perspective instead of the government's.
In the Service Alberta web site for example (www.servicealberta.ca), instead of being organized by ministry, this site has categories like Finding a Job, Getting Married, or Becoming a Parent. There are also links for different stages of life, like Children, Parents, or Seniors, or the kind of role we play, such as Employees, Employers, Property Owners or Tourists.
For those with an interest in policing, crime prevention, or justice issues, there is a category called Justice and Law Enforcement listed under Popular Topics.
Service Alberta also enhances the service provided by telephone. Currently, when you call the toll-free number (310-0000), an operator will usually re-direct your call to the appropriate department. Now, equipped with more information, the operator will likely be able to help you without re-directing your call.
If you would like a Service Alberta poster, you can obtain one by calling 310-0000 and asking to be connected to 415-6247 or by sending an e-mail to shirley.ho@gov.ab.ca.
Whether it is a toll-free number, a web site, or an office, Service Alberta gives you answers to your questions quickly, accurately, and in a format that suits your needs.
